Frequently Asked Questions
NurseRegistry strives to be a valuable resource to our local community. We have answered some of the most frequently asked questions. If you have a specific question that is not covered, please call (650) 462-1001 and a member of our team will be happy to help you.
Are services available outside of the home?
Yes, our nurses can provide skilled care outside of the home. Private duty nursing is available in nursing homes, skilled nursing facilities, assisted living facilities, hospitals, retirement communities, or directly in the home.
Is NurseRegistry a skilled nursing facility (SNF)?
No, NurseRegistry is not a skilled nursing facility. While our nurses do provide skilled care, we do not operate a residential facility. We cannot provide rooms for your loved one; our nurses go directly to where you most need care—whether that be in the comfort of your own home or supplemental care in a facility.
Do you serve my area?
We currently serve the state of California; from the Bay Area and Northern Counties to Santa Barbara, LA, and San Diego. Call (650) 462-1001 to inquire about nurses in your area.
Do you screen your nurses?
Yes. All of our nurses are licensed and insured. Nursing licenses are validated through a current search of state records. Nurses must pass a background check (local and national criminal records) and nationwide sex offender registry check. Additional requirements for our nurses can be found at nurseregistry.com/about-us/our-nurses/.
Is there a minimum in terms of time?
Yes, there is a minimum of two hours per visit; however, scheduling can be flexible to your needs.
Are services covered under insurance?
At this time, we are private pay only. However, we do work with our clients to assist in reimbursement from both primary health and long term care insurance. Please contact your individual insurance carrier to confirm eligibility.
What if I need to reach someone after hours or on weekends?
We have dedicated 24/7 support staff who are available nights and weekends. If you reach our voicemail or answering service, please leave your information and our on-call coordination team member will reach out to you as quickly as possible.
What is the difference between a caregiver and a nurse?
The difference between caregivers and nurses is that nurses provide medical care, while caregivers can not. Caregivers are professionals that assist with activities of daily living (ADLs). Nurses are licensed medical professionals who provide skilled medical care in addition to support with ADLs. Often, a licensed nurse lowers anxiety and stress for clients and their family members.
What is the difference between an RN and an LVN?
A Registered Nurse and Licensed Vocational Nurse differ in scope of practice. Both are able to provide skilled medical care; however, only an RN can administer intravenous (IV) medications.
Are NurseRegistry services only available for seniors?
No, NurseRegistry services are available for people of all ages, including seniors, adults, adolescents, children and infants.
Is someone able to give me advice over the phone?
We are not a nurse hotline, and we cannot answer medical questions over the phone.
What is the cancellation policy?
All shifts can be cancelled with a 12 hour notice.
Can NurseRegistry help me in an emergency?
If you are in a true state of emergency, please dial 911 or visit your closest Emergency Department. In non-emergency situations, we will always do our best to get a nurse to you as quickly as possible.