Frequently Asked Questions
NurseRegistry strives to be a valuable resource to our local community. We have answered some of the most frequently asked questions. If you have a specific question that is not covered, please call (650) 462-1001 and a member of our team will be happy to help you.
What is the difference between a caregiver and a nurse?
Caregivers are professionals who assist with activities of daily living (ADLs). Nurses are licensed medical professionals who can manage ADLs, in addition to providing skilled care for medical needs. Often, a licensed nurse lowers anxiety and stress for clients and their family members.
What is the difference between an RN and an LVN?
A Registered Nurse (RN) and Licensed Vocational Nurse (LVN) are able to provide skilled medical care. However, an LVN may not administer intravenous (IV) medications.
Are your services only available for seniors?
No, our nurses are able to provide skilled care for people of all ages, including infants, children, adolescents, adults, and seniors.
Are services available outside of the home?
Yes, our nurses can provide skilled care where you need it most. Private duty nursing is available in nursing homes, skilled nursing facilities, assisted living facilities, hospitals, retirement communities, or directly in the home.
Is NurseRegistry a skilled nursing facility (SNF)?
No. While our nurses do provide skilled care, NurseRegistry is not a nursing facility. We cannot provide rooms for your loved one; our nurses come directly to where you most need care—whether that be in the comfort of your own home or supplemental care in a facility.
Do you serve my area?
We currently serve most of Northern California. Call (650) 462-1001 to inquire about nurses in your area.
Do you screen your nurses?
Yes. All of our nurses are licensed, bonded, and insured. Nursing licenses are validated through a current search of state records. Nurses must pass a background check (local and national criminal records) and nationwide sex offender registry check. Additional requirements for our nurses can be found at nurseregistry.com/about-us/our-nurses/.
Is there a minimum in terms of time?
Yes, there is a minimum of two hours per visit; however, scheduling can be flexible to your needs.
Are services covered under insurance?
At this time, we are private pay only. However, we do work with our clients to assist in reimbursement from both primary health and long term care insurance. Please contact your individual insurance carrier to confirm eligibility.
What if I need to reach someone after hours or on weekends?
We have dedicated 24/7 support staff who are available nights and weekends. If you reach our voicemail or answering service, please leave your information and our on-call coordination team member will reach out to you as quickly as possible.
What is the cancellation policy?
All shifts can be cancelled with a 12 hour notice.
Can NurseRegistry help me in an emergency?
If you are in a true state of emergency, please dial 911 or visit your closest Emergency Department. In non-emergency situations, we will always do our best to get a nurse to you as quickly as possible.
Is someone able to give me advice over the phone?
We are not a nurse hotline, and we cannot answer medical questions over the phone.
I don’t see my question above. How can I get more information?
Call (650) 462-1001 and a member of our team will be happy to help you.